In this policy, you may find information about the types of information that we collect about our clients and users of our website, when we collect it, how we use it, share it with third parties, maintain it, etc.
In this Policy, any reference to “personal information” is to any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or in combination with additional information that we have or that we have access to.
When do we collect information about you?
We may collect personal information about you in the following circumstances:
- when you access or use our website or when we provide you with our services, and
- when you interact with us, for example, by submitting a form to us, speaking to us over the phone or sending us an email.
You have no legal obligation to provide us with your personal information, and it is your choice what you provide us. However, if you do not provide us with certain personal information, we may not be able to provide you with some of our services, or you may not be able to access certain pages of our website.
What types of information do we collect?
We (or others on our behalf) may collect the following types of information about you:
- website usage information: this information includes online activity log, traffic information (including, without limitation, IP address, time of access, date of access, web and mobile page(s) visited, language used, software crash reports and type of browser used, information regarding the device you used. Some of this information may not identify you personally, and therefore not constitute personal information
- subscription information: you may submit to us your name and contact details through our website, so that we may contact you and offer you our services. If the information referred to in this section is in connection with our services
- communication information: when you contact us, including via our website, social media networks or any other communications channel, you may provide us with your name, certain contact information (such as email address and telephone number) and the content of your communication with us.
- client information: our fertility specialists and staff collect information that helps us provide the level of advice, care and management you need, or where there is a statutory requirement for collection. This information may include date of birth, relationship status, medical history, family medical history, symptoms, diagnosis and recommended treatment, ethnicity, Medicare/private health fund details, and billing or account details.
We normally collect this information directly from you, but we may need to get it from other sources – for example, from other medical practitioners, health funds or health providers and, with your consent, from family members.
How do we use personal information?
we may collect, hold, use and disclose personal information about you for the following purposes:
- to offer you, and provide our website and our services
- to contact you for the purpose of operational requirements
- to respond to your queries, requests and/or complaints
- to send you marketing materials, unless you tell us not to
- to analyse and improve our services
- to perform and maintain various activities supporting the offering and provision of our services and our website, such as back office functions, business development activities, strategic decision making, and financial management
- to protect our and third parties’ interests, rights and assets, including initiation or exercise or defense of legal claims, and
- when authorised or required by law.
Sharing of personal information
We may transfer personal information about you to service providers who enable us to provide our services to you and are involved in your management.
We may otherwise share personal information about you:
- with your consent
- to third parties providing us with services
- in the event that we sell, assign or transfer some or all of our business or assets to a successor or acquirer, or if we are acquired by or merge with a third party, or if we file for bankruptcy or become insolvent, or any other situation where personal information may be sold, assigned or transferred to a successor or acquirer
- to protect our rights, property and interest or those of third parties
- to fulfil our legal or regulatory requirements or to comply with a court order.
Transfer of personal information overseas
We may transfer personal information about you outside Australia to our parent company in Israel, or to parts of our company in countries like Ukraine where we carry out some of our services.
Access and correction
In all but a few rare cases, you can access the personal information we hold about you, in part or in full, or ask us to provide it to a third party such as another healthcare provider.
We may require you to make this request in writing. There may be an administration fee for this service, depending on the nature of access required.
If you feel any of the personal information we hold about you is inaccurate or incomplete, please let us know. It is our policy to note your corrections and add them to your records. In accordance with good clinical practice, we do not erase the original record.
We may send you direct marketing communications and information about our Services that we consider may be of interest to you. You will have the opportunity to opt out as part of any direct marketing communications we send you.
We (or others on our behalf) use various technologies to collect information when you interact with the website, including cookies and web beacons. Cookies, which are small text files that are placed on your computer or equipment when you visit certain online pages, track your activities, record your preferences, and make our website more responsive to your needs by delivering a better and more personalized experience to you. The cookies are stored on your computer and/or other equipment and are used by us to help track your clicks and pass information as you go through the website and can allow us to associate navigational information from browsing visits with personal information you provide via the website. Web beacons are graphic images that are placed on the website or in an email that is used to monitor your behavior while visiting our website or sending the email and are often used in combination with cookies.
You can change the privacy settings in your browser, delete the existing cookies, prevent the creation of cookies or click the setting that enables you to accept or deny the creation of a cookie every time that a cookie is detected. If you opt to not accept cookies and/or cancel your acceptance of cookies, you may be unable to access certain pages of our website.
We have implemented suitable security policies, rules and technical measures to protect and safeguard the personal information under our control from unauthorized access, improper use or disclosure, unauthorized modification, or unlawful destruction.
We store your personal information securely and protect it from unauthorised access, modification or disclosure.
Changes to the Policy
We may change this Policy at any time without notice to you. Any revisions to this Policy will be posted as an updated version accessible via the website home page.
We want to make sure your expectations about your privacy protection are the same as ours. If you have any concerns, please discuss them with your doctor or any member of our staff. If, after this discussion, you still have concerns, you can contact our Privacy Officer on firstname.lastname@example.org
If you are still not satisfied, you may complain to:
Office of the Australian Information Commissioner
Level 8, Piccadilly Tower, 133 Castlereagh Street, Sydney NSW 2000
GPO Box 5218, Sydney NSW 1042
Privacy hotline 1300 363 992 website www.privacy.gov.au
Last updated: 14 July 2021.